All prints are sent via Pack & Send both within Australia and overseas. For large items, we may use a specialised art carrier. Small items may also be sent via Australia Post.
Unless the shipping cost is itemised when you purchase, Japanese Photo will contact you regarding the shipping costs, as these can vary as artworks are different sizes and weights. Please contact us if you would like a shipping cost prior to purchasing if it is not itemised.
Shipping costs include all packing and packaging materials. Insurance is included and a track and trace facility is available on all dispatched items.
We are unable to ship items to P.O. Boxes. A street address must be supplied before items are dispatched. Items will not be dispatched until payment has been received in full for the artwork/s.
Notification will be made to you once we have dispatched your item/s. Please allow up to 5 days for delivery within Australia. For international air freight please allow up to 14 days for delivery. Delivery times are dependent on location.
Due to reasons beyond the control of Japanese Photo delivery dates may be extended. In the unlikelihood that this will occur Japanese Photo will contact you to advise of a new delivery time.
We are confident you will love your new artwork, but should you not, we have a money back guarantee. It means, if the works are not described as shown in the text and photos, or if you are not satisfied then we will happily accept the return of the works of up to (7) days after you have received it. Please contact us to initiate a return.
To be eligible for a return, the print must be in the same condition that you received it. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Japanese Photo reserve the right to change these delivery details at our discretion without notification.